Return Policy

What is your return policy? 

For products purchased directly on, we offer a 30 Day Satisfaction Guarantee. The 30 day period begins upon the date of product shipment.

Within those 30 days, you may submit a request for a full refund, product exchange, or Grell Audio store credit of equivalent value that may be redeemable for any product on our website. 

If the item has been unreasonably tampered with, the original contents are not returned in full, or shows signs of excessive wear and tear from user misuse, we reserve the right to apply a 20% restocking fee or deny a return. 


How do I begin the returns process?    

Please send an email to [email protected], with your Order ID, your name and shipping address. We will then get back to you asap to inform you if your purchase is eligible for a refund. You will be responsible for paying for return shipping.